Terms of service

General Terms

By accessing and using the NexuSatori website, you agree to comply with these Terms of Service. These terms apply to all visitors, users, and purchasers of our smart wearables and accessories including smart watches, headphones, stylus pens, smart rings, and related products.

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of any changes.

Product Information

All product descriptions, images, and specifications on our website are provided for informational purposes only. While we strive for accuracy, we cannot guarantee that all information is completely error-free.

Product colors may vary slightly due to monitor display settings. Actual product performance may differ based on usage conditions and environment.

Order Processing

Order confirmation does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product availability
  • Errors in product description or pricing
  • Suspected fraudulent activity

We will notify you if your order is canceled and provide a full refund if payment has been processed.

Intellectual Property

All content on the NexuSatori website, including text, graphics, logos, and product designs, is our property or the property of our licensors and is protected by international copyright laws.

You may not reproduce, distribute, or create derivative works from any content without our express written permission.

Limitation of Liability

NexuSatori shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • Use or inability to use our products
  • Unauthorized access to or alteration of your transmissions
  • Any third party conduct on our website

Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

Refund Policy

We offer refunds or exchanges within 30 days of purchase for unused products in their original packaging with proof of purchase. To initiate a return:

  1. Contact our support team at [email protected] for a Return Authorization
  2. Ship the product back to our designated facility
  3. Allow 5-7 business days for processing after we receive your return

Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Warranty Information

All NexuSatori products come with a 1-year limited manufacturer's warranty covering defects in materials and workmanship. This warranty does not cover:

  • Damage from misuse, accidents, or unauthorized modifications
  • Normal wear and tear
  • Battery degradation over time

To make a warranty claim, please contact [email protected] with your purchase details and description of the issue.

Dispute Resolution

Any disputes arising from these terms shall first attempt to be resolved through good faith negotiations between the parties. If resolution cannot be reached:

  • Claims shall be resolved through binding arbitration in accordance with the rules of the International Chamber of Commerce
  • Arbitration shall take place in Singapore
  • Each party shall bear their own arbitration costs

You agree to waive any right to participate in class action lawsuits or class-wide arbitration against NexuSatori.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

Contact Information

For any questions regarding these Terms of Service, please contact us at [email protected]. We typically respond to inquiries within 2 business days.