Refund policy

Refund Eligibility

To be eligible for a refund, your item must be unused, in the original packaging, and in the same condition as when you received it. You must initiate your return request within 30 days of receiving your order.

The following items are exempt from being returned:

• Opened or used smart watches and headphones
• Personalized or engraved products
• Downloadable software products

Return Process

1. Contact our support team at [email protected] to initiate your return request
2. Include your order number and reason for return
3. Wait for return authorization and shipping instructions
4. Package your item securely with all original accessories
5. Ship your return using the provided instructions

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to the original payment method
• You should see the credit within 5-10 business days
• Shipping costs are non-refundable unless the return is due to our error

For defective or incorrect items, we will cover return shipping costs.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, contact us at [email protected].

Late or Missing Refunds

If you haven't received your refund after 10 business days:

• Check with your bank or credit card company first
• Contact your payment processor as processing times may vary
• If you still have issues, email us at [email protected]

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the item and packaging. We will arrange for a replacement or refund.

Contact Information

For any questions regarding our refund policy, please contact us at [email protected].